设计解决业务的限制

Recently, I checked the statistics and found that the failure rate of new Ping An products was 20% higher than usual.

After communicating with the business unit, it was discovered that:

Turns out

• • "Safe server maintenance time is from 11:50 pm to 12:00 pm every day, orders placed during this time will not be placed". * *

This is not particularly user-friendly and makes users feel that the platform is not stable enough.

• • The easiest way to be brutal is to prompt the user for server maintenance at 11:50 - 12:00. * *

But after careful analysis, it is not good enough to solve the problem like this:

• • It is entirely possible that the user chose another platform to purchase because they could not purchase it * *

So is there a way for users to make purchases smoothly?

Absolutely:

"Since the user can't buy during this period, why don't I delay submitting the order?"

"Since the billing rule for insurance products is to purchase the next sunrise order on the same day, it is necessary to control the selection of the effective date after T +2 if the order is submitted late."

Solution:

In this way, the user will not feel the server maintenance at all and will be able to bill normally.